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FAQs


What is Mindomo?

Mindomo is an online mind mapping tool and collaboration services provider that offers the perfect habitat for developing ideas and brainstorming with your team.

What can I do if I didn't receive my confirmation message?

Please make sure you entered a valid e-mail address.

Otherwise, our confirmation message will never reach you. Please ensure that your e-mail filters do not block e-mails from webmaster[at]mindomo[dot]com. To ensure our e-mails continue to reach your inbox, please check your junk mail folder (or security settings). Also, check if your inbox is full and delete some of your old messages to make more space. If you still cannot find our e-mail, go to the Forgot Password page and submit the e-mail address you entered at signup. In a few minutes you should receive your account information and activation link.

What are the minimum system requirements to run Mindomo?

The minimum system requirements are:

Hardware: Pentium IV at 1.5 GHz or higher processor, minimum 256 Mb RAM or MAC equivalent Operating system: Windows, OS X or Linux Mindomo works on all modern browsers, including Internet Explorer 10+, Google Chrome, Firefox 17+, Safari 5+, Opera 15+.

What can I do if I keep getting asked to log in, although I successfully did it already?

The server will log you out after 30 minutes of inactivity. There is a vertical rectangle at the bottom-right corner of the application which indicates if you are online or offline. If the rectangle is green it means that you are connected to the Mindomo Server. If the rectangle is greyed out it means that you are no longer connected to the Mindomo Server.

What if I have suggestions and feedback for Mindomo?

Great! Please send any of your ideas at info@mindomo.com

How can I delete my account?

If you want to delete your account, please log in to your Mindomo account, go to "More" on the top right corner of your Dashboard page, and click on your name.

Then please go to the last section of your left-side panel and click on "Mindomo Info". From there you can erase your account along with all your data.

I mistakenly used another account for the sign-up, can I transfer the subscription to my own account?

Yes, the subscription can be transfered to another account.

Please log in to your Mindomo account, go to "More" on the top right corner of your Dashboard page, then click on your name. Then please go to "Mindomo Info" on the left-side panel and update your email address.

After updating your email, an activation link will be sent to your newly added email address. Please do not forget to click on the link from this email, otherwise your account will be scheduled for deletion.

If you encounter any issues, please contact us at [link support].

Why isn't Mindomo a free service?

The main reason why we are charging for premium features like unlimited mind map creation, printing, and premium exports is that we are a small company working full time to develop Mindomo. Opposite to other free or freemium tools, most developed as a hobby, Mindomo aims to become the best mind mapping software, here to stay in the long run.

What to do if I can't afford Mindomo?

There are 2 ways in which you can win months of Premium membership:

  1. The affiliate program works if you invite 5 people, and they use your invite link to sign-up for an account. Also, after they signed up you need to log out and log back in to activate the license.

  2. By giving us a like on Facebook, you also get a 30-day Premium membership.

Do you have tutorials?

Yes, we have video tutorials on YouTube, you can access them by following this link.